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If you have any questions or would like to commission a painting please contact us via the form or email us at support@sharoncomello.art
Frequently asked questions
Commissions
How long does a commissioned artwork take?
The typical turnaround time for commissioned pieces is 6 to 8 weeks, depending on the size and complexity. If you require framing, please allow an additional week.
Can I request specific sizes or colours for my commissioned artwork?
Absolutely! Each commission is customised to your preferences. During your consultation, you’ll have the opportunity to specify your desired size, colours, and themes to ensure the piece fits perfectly in your space.
What is the cost of commissioning a custom artwork?
Pricing for commissioned pieces varies based on the size and complexity of the artwork. After your initial consultation, Sharon will provide a clear, detailed quote so you know exactly what to expect.xsa
How do I start the commission process?
To get started, simply fill out our commission inquiry form or contact us directly at support@sharoncomello.art. We’ll schedule an initial consultation to discuss your vision.
Will I have input during the creation process?
Yes, Sharon will keep you updated on the progress of your artwork. You’ll have the opportunity to provide feedback and suggestions along the way, ensuring the final result aligns with your expectations.
Care & Maintenance
How do I care for my giclée print on rag paper?
Handle your giclée print with clean, dry hands or cotton gloves. Ensure it is framed using acid-free materials and UV-protective glass to prevent fading. Keep the print away from direct sunlight, humidity, and extreme temperatures.
How should I clean my painting on canvas?
Lightly dust the surface with a soft, dry, lint-free cloth every few months. Avoid using any cleaning agents or water, as these can damage the paint and canvas. For textured areas, gently use compressed air to clean.
What should I avoid when displaying my artwork?
Avoid direct sunlight, extreme temperatures, and high-humidity areas like kitchens or bathrooms. These conditions can lead to fading, warping, or other damage.
Can I store my artwork for a long period?
Yes, if you need to store your artwork, keep it in a cool, dry, and climate-controlled environment. For unframed prints, lay them flat in an acid-free portfolio or use protective materials like acid-free paper or bubble wrap.
Have more questions about caring for your artwork?
If you have any additional questions or need specific guidance on maintaining your artwork, please don’t hesitate to reach out. Our team is here to help you preserve the beauty and longevity of your piece. For more information, email us at support@sharoncomello.art or visit our care page.
Delivery & Packaging
How is my artwork packaged for delivery?
Original paintings and prints are carefully wrapped in protective materials like acid-free paper, bubble wrap, and sturdy packaging to ensure they arrive safely. Depending on size and type, some may be shipped in wooden crates for added protection.
How long will it take to receive my artwork?
For original artworks, delivery typically takes up to 4 weeks. For prints, please allow up to 2 weeks. If you choose framing, kindly allow an extra week for production.
Do I receive a certificate of authenticity with my artwork?
Yes, all original paintings and prints come with a signed certificate of authenticity to ensure the provenance of your artwork.
Can I track my order once it’s shipped?
Yes, once your order is shipped, we will send you a tracking number so you can monitor its progress until it arrives at your doorstep.
Can I return my artwork if I change my mind?
Yes, you have seven (7) days from receiving your artwork (commissions excluded) to decide if you’d like to return it. Just email us at support@sharoncomello.art with your order number, and we’ll arrange a collection. You can choose a full refund or store credit. Return shipping within Australia is covered, though international return costs are not included. For more information, email us at support@sharoncomello.art